BIG BEN JERUSALEM
Care that respects your watch
Workshop services are selected according to the type of watch, its condition and the required work. Repairs carried out by Big Ben have a one-year warranty. This warranty covers only the work performed, not the entire watch.
Routine care
Battery replacement, strap adjustment, cleaning and basic checks.
Mechanical watches
Disassembly, cleaning, lubrication, regulation and parts replacement when required.
Vintage and restoration
Careful treatment of older pieces while preserving their character and originality.
Clocks
Diagnosis and care for larger movements and traditional clocks.
Water-resistance tests
Professional testing suited to the type and condition of the watch.
Condition assessment
A professional opinion before a purchase, sale or restoration.
THE PROCESS
Four steps, no surprises
Work proceeds only after a clear explanation and your approval.
Reception and diagnosis
Initial examination of the movement, case and water resistance.
Estimate
A clear explanation and customer approval before any work.
Service and restoration
The required work is carried out according to the watch’s condition.
Quality control
Accuracy, function and water-resistance tests before delivery.
BIG BEN JERUSALEM · SINCE 1978
Before bringing your watch for repair
Big Ben works on old and modern watches. Examining your watch helps us explain the required work, its cost and estimated completion time before proceeding.
Where do I bring my watch for repair?
Bring it in person to 3 Ben Hillel Street, Jerusalem, Sunday–Thursday, 11 am–6 pm. Customers from across Israel are welcome to visit; we do not offer mail-in repair drop-off.
What types of watches can you examine?
Mechanical and quartz wristwatches, luxury and vintage watches, and old or modern clocks. The possible work depends on the movement, condition and availability of parts.
Do you replace batteries and straps?
Contact us about a battery replacement, strap or bracelet fitting, or a water-resistance check suited to the model and condition. Compatibility and the required work are checked at the shop.
How much does a repair cost and how long does it take?
This depends on the watch, the fault and the parts required. After examination, we provide a quote and estimated turnaround. Work proceeds after explanation and the customer’s approval.
What does the repair warranty cover?
Repair work carried out by Big Ben has a one-year warranty. This covers the intervention performed, rather than the entire watch.
Are you a brand-authorised service centre?
Big Ben is an independent workshop. Whether we can work on a watch depends on its model and the repair required; we do not present the workshop as a manufacturer-authorised service centre.
Does your watch need an inspection?
Send a photograph and a short description, or visit the shop during opening hours.